TERMS OF USE POLICIES

EIA 3-POINT BULLETPROOF GUARANTEE

At Equality In Arms Defensive Training LLC (“EIA”), we believe that every student deserves a fair, safe, and empowering learning experience. The following policy explains how our

EIA 3-POINT BULLETPROOF GUARANTEE applies, along with our refund and rescheduling guidelines.

1. WALK AWAY EMPOWERED – OR IT’S FREE

If you don’t leave your training session feeling safer, more confident, and empowered in your ability to protect yourself, you don’t pay. Just let us know before you leave why you were dissatisfied, and we’ll refund you in full.

Definition of Dissatisfaction

“Dissatisfaction” refers to a student’s reasonable belief that the training experience did not meet its stated purpose of helping them feel safer, more confident, and empowered through responsible firearms education.

To qualify for a refund under this policy:

  • You must communicate your dissatisfaction to the instructor before the end of the scheduled class. Refunds cannot be issued afterward or once certificates have been granted.

  • Your dissatisfaction must relate to the quality, delivery, or safety of the instruction.

  • Dissatisfaction does not include:

    • Disagreement with required state laws, policies, or curriculum standards.

    • Personal performance on the range, or outcomes not meeting your own expectations.

    • Issues related to personal lateness, or incomplete participation.

We understand that our training may not be the ideal for everyone and students who receive a dissatisfaction refund acknowledge that EIA may not be the right fit for their training goals. Refunds under this policy are final, and no rescheduling, rebooking, or future discounts will apply.

2. FREE CERTIFICATE REPLACEMENT – NO STRESS, NO SHAME

If you lose your certificate or miss your application window*, don’t worry.
As long as we can verify your attendance, we’ll issue a replacement certificate at no cost. Requests must include your full name, the class date, and (if possible) the location of training.

*Certificates for concealed carry expire 1 year from the date of issuance. We reserve the right to request another in-person range visit to verify proficiency with a firearm if a significant amount of time has passed since the certificate expiration. We may deny a reissue of the certificate at our discretion if this request is denied.

3. DENIED A PERMIT? YOU GET A FULL REFUND

If your Florida concealed carry permit is denied for a reason not previously known to you, simply provide official proof of the denial within 30 days of notification. We’ll refund the amount of the Florida Concealed Carry + Legal Essentials class at time of purchase. Customers who purchased a bundled package will receive the going retail value of the concealed carry class at the time of purchase, not the value of the full bundle.

CANCELLATIONS, REFUNDS, AND RESCHEDULING

We understand that life happens. You can cancel or reschedule your class up to 24 hours before your scheduled start time.

  • Cancellations made 24 hours or more in advance:
    You may request a full refund or reschedule to a future class at no charge. Classes may only be rescheduled one (1) time. Cancellation or reschedule requests should be sent to info@equalityinarms.com.

  • Same-day cancellations:
    Unfortunately, these cannot be refunded or rescheduled.

  • Rescheduling within 24 hours of the class:
    You may request to move your registration to another available date, subject to instructor approval and a $25 late reschedule fee* Reschedule requests should be sent to info@equalityinarms.com.

*Payable by invoice sent to the customer prior to rescheduling.

NO-SHOWS

If you fail to attend your class without prior notice, your registration will be forfeited.
No-shows are not eligible for refund or rescheduling, regardless of circumstance, as range and classroom time are pre-booked and non-refundable.

HOW TO REQUEST A REFUND OR RESCHEDULE

To request a refund, cancellation, or reschedule, please email info@equalityinarms.com with:

  • Your full name

  • Class name and date

  • A short description of your request

Refunds will be processed to the original payment method within 5–7 business days.

7. POLICY UPDATES

EIA reserves the right to update or modify this policy at any time to ensure fairness and compliance with state and local laws. The most current version will always be available on our website.

Donations Policy

  1. Nature of Donations:

    Donations made to Equality In Arms Defensive Training LLC (EIA) are considered gifts to the company unless explicitly stated otherwise. EIA is a for-profit business and not a registered 501(c)(3) nonprofit organization. As such, donations are not tax-deductible.

  2. Event-Related and Conditional Donations:

    • Donations made in connection with a specific event, raffle, or giveaway are eligible for a refund upon request until the date of the scheduled event.

    • Refunds are not automatic and must be explicitly requested by the donor.

    • If a donor fails to attend the event or does not provide prior notice of cancellation, the donation is forfeited and non-refundable.

  3. Use of Donations:

    Donations to EIA may be used at the sole discretion of the company, its officers, and authorized partners to further the mission of providing high-quality firearms training and related services to communities in need. While EIA strives to use donations responsibly, donors do not have control over how their contributions are allocated.

  4. Legal Compliance and Transparency:

    • EIA does not engage in charitable solicitation and does not claim to be a nonprofit organization.

    • Donors acknowledge that their contributions do not entitle them to any ownership, membership, or decision-making authority within the company.

    • By making a donation, donors agree to these terms and understand that funds will be used to support the business operations and initiatives of EIA.

For any questions regarding donations or refund requests, please contact info@equalityinarms.com.

Privacy Policy

Effective Date: [Insert Date]

Equality In Arms Defensive Training LLC (“EIA,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy outlines how we collect, use, store, and protect your data when you engage with our services, including through our website, in-person classes, and online platforms.

1. Information We Collect

We collect the following types of personal information as part of providing firearms and self-defense training services:

  • Full name

  • Email address

  • Phone number

  • Residential address

  • Date of birth

  • Government-issued ID or concealed weapons license (for eligibility verification)

  • Payment information

2. How We Collect Your Information

We collect information from you directly through:

  • Website contact and registration forms

  • Newsletter signups

  • Class registration

  • In-person waivers and forms

  • Social media signups or direct messages

  • Third-party services such as Squarespace Payments

  • Cookies and analytics tools (used by Squarespace and potentially other services in the future)

3. Use of Information

We use your information to:

  • Process class registrations and payments

  • Verify legal eligibility for firearms instruction

  • Communicate with you about services, updates, and promotions

  • Maintain internal records as required by law and for business operations

  • Improve our services and user experience

4. Information Sharing

We do not sell or share your personal information for marketing purposes. However, we may disclose your information in the following limited circumstances:

  • Legal Requirements: If required by law, regulation, or legal process, including law enforcement investigations

  • Safety & Liability: If necessary to protect the rights, property, or safety of EIA or others

  • Service Providers: With trusted third-party services (e.g., Squarespace, Google Workspace) used for registration, payments, and email communications, under strict data protection agreements

5. Cookies & Analytics

Our website, hosted on Squarespace, may collect anonymized analytics data, such as visitor traffic, pages visited, and session duration. While we do not currently use custom cookies or third-party tracking tools, we reserve the right to implement them in the future to improve our services.

You may adjust your browser settings to block cookies or limit tracking features.

6. Data Storage & Security

  • Customer data is stored using Google Workspace tools with enhanced security features.

  • Payment details are processed securely through Squarespace Payments and are never stored directly by EIA.

  • Waivers and eligibility attestations are stored for legal and operational purposes and may be retained indefinitely.

7. Data Retention

Due to the serious and legally sensitive nature of firearms training, customer information may be stored indefinitely for compliance, verification, and record-keeping purposes. At this time, we do not honor individual requests for data deletion.

8. Marketing & Opt-Out

You may receive occasional marketing communications from us regarding class schedules, events, or promotions. You may opt out at any time by using the unsubscribe link in our emails or by contacting us directly.

9. Geographic Scope

EIA currently provides services only within the state of Florida. We do not market to or serve clients outside the U.S.

10. Legal Disclaimer

Disclaimer: Equality In Arms is not a law firm and the information provided in our training materials is intended to provide a baseline understanding of applicable laws. It is the student’s responsibility to remain up to date on all relevant federal, state, and local laws. For legal advice, please consult a licensed attorney.

11. Your Consent

By using our website or registering for our services, you consent to the terms outlined in this Privacy Policy.

12. Contact Us

For any privacy-related concerns, please contact:

Equality In Arms Defensive Training LLC
1317 Edgewater Drive #6556, Orlando, FL 32804

(This address is a registered virtual address with the state of Florida and the Internal Revenue Service and is not a physical office or training location. Please see class details for training locations).
Email: info@equalityinarms.com
Website: https://www.equalityinarms.com